Return & Exchange
We want you to shop with confidence and feel satisfied with your purchase.
Return Eligibility
Due to hygiene and personal care standards, certain products may not be eligible for return once opened or used.
You may request a return if:
- The item arrived damaged
- You received the wrong product
- The item is unused and unopened
- The return request is made within 14 days of delivery
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened intimate products
- Used accessories
- Lubricants or consumables
- Clearance or sale items
Exchanges
We are happy to offer exchanges for defective or damaged items.
If your product is faulty, please contact us with:
- Your order number
- Photos of the issue
- A brief explanation
Refund Process
Approved refunds will be processed back to your original payment method within 5–10 business days after inspection of the returned item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
How to Start a Return
Please contact our customer support team with your order details before sending any product back.